Return & Refund Policy

At Mishi Toys, we want you to be happy with your purchase. If you receive a damaged, defective, incorrect, or incomplete item, please contact us as soon as possible so we can help resolve the issue.

Return Eligibility

To be eligible for a return, the product must be unused, in its original condition, and, where applicable, in its original packaging. Some products may not be eligible for return due to their nature or hygiene considerations.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery. Please provide your order number and clear photos or a video showing the issue. Our team will review the request and provide the appropriate solution.

Change of Mind

If you simply change your mind after receiving an item, the return may be subject to our approval and applicable return conditions. Return shipping costs, where applicable, may be the customer's responsibility.

Refunds and Replacements

Once your return or issue has been reviewed and approved, we will inform you whether the item qualifies for a replacement, exchange, store credit, or refund. Approved refunds will be processed using the applicable payment method or agreed refund method.

Return Address

For approved returns, we will provide the appropriate return instructions and return address. Please do not send an item back without contacting us first.

Contact Us

For any return or refund request, please contact Mishi Toys with your order number and details of the issue.

Email: mishitoyscom@gmail.com

WhatsApp: +92 331 2990675

We reserve the right to review each return request according to the condition of the product and the circumstances of the request.